If you are calling during peak meal hours, we suggest contacting Support via email or the Merchant Portal, or you can contact your Merchant Experience Partner if you have a non-urgent/live issue. Keep in mind, that call wait times can be long. You will then be prompted to choose a number based on your issue:Ĭlearly provide key issue information such as: Store Management: Questions related to using the Merchant Portal and making menu updates, or issues surrounding Tablet, Printer, and Point of Sale (POS)ģ. General Account Issues: Issues related to managing your account such as store status or reactivation requests Live Order Dasher issues: Questions or concerns related to Dashers on live orders, such as food not being delivered or Dasher behavior Live Orders: Questions or concerns related to fulfilling live orders, such as making status updates, modifying/canceling a live order, or reporting an item as unavailable Get answers to your pressing questions and issues through DoorDash Merchant Support. If you have any concern, please contact DoorDash at the number listed below.īy following these guidelines, DoorDash Merchant Support can help you resolve any issue you may have. As a best practice, never give out login information or any banking / sensitive information to anyone over the phone or email we will never ask you to login into a non-DoorDash domain.
#DOORDASH SUPPORT EMAIL UPDATE#
FRAUD WARNING: There are some fraudsters impersonating food delivery customer service, asking for information to send you a tablet or to update your bank account information.
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